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Privacy Policy

SB Counselling / Suzie Booth (Data Controller)
ICO Registration: 00010039447
Contact: contact@sbcounselling.org

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SB Counselling (including its online services, courses, and websites delivered under “The Parent Therapist” or “The Parenting Booth”) is committed to protecting your personal information and complying with UK GDPR and the Data Protection Act 2018.

 

This policy explains what personal data is collected across:

  • SB Counselling clients

  • Online course participants via Thinkific

  • Visitors to websites hosted on Wix

  • Newsletter subscribers

 

1. Information Collected

Personal information is collected when you:

  • Enquire about counselling

  • Book or attend therapy

  • Enrol on or access an online course

  • Subscribe to newsletters or downloads

  • Visit a website hosted on Wix or Thinkific

  • Contact through online forms or email

 

Types of information collected

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For Counselling Clients (Special Category Data):

  • Contact details

  • Relevant personal information needed to provide therapy

  • Sensitive health and mental health information

  • Clinical notes (see therapy contract for details)

 

For Online Courses / Parenting Resources:

  • Name and email address

  • Account login information (Thinkific)

  • Payment information (processed securely by Thinkific’s PCI-compliant processor; SB Counselling does not access your full payment details)

  • Course progress, downloads, quiz responses

  • Optional community or discussion activity (if activated)

 

For Website Visitors (Wix/Thinkific):

  • IP address, device information, browser data

  • Cookie and analytics information

  • Communication preferences

  • Form submissions and email contacts

 

2. Lawful Basis for Processing

 

Your data is processed under these lawful bases:

  • Therapy: Legitimate Interests, Contract, Legal Obligation, Vital Interests (safeguarding)

  • Online Courses: Contract and Consent (for marketing emails)

  • Newsletters and free resources: Consent

  • Website analytics/cookies: Legitimate Interests and Consent (depending on jurisdiction)

 

3. How We Use Your Information

 

Your data may be used to:

 

For Counselling Clients

  • Provide therapy and manage your client record

  • Communicate about appointments

  • Meet professional and legal obligations

 

For Online Course Participants

  • Provide access to Thinkific course content

  • Track course progress

  • Send course-related emails (e.g., login details, module reminders)

  • Provide customer support

  • Improve course content and user experience

 

For Website Visitors

  • Respond to enquiries

  • Provide secure website access

  • Improve site functionality and performance

 

Marketing emails are only sent if you have explicitly opted in.

 

4. Third-Party Processing (Wix, Thinkific, Payment Processors)

 

To deliver online services, certain reputable third-party processors are used.

 

Wix (Website Provider)

Wix hosts sbcounselling.org and may process:

  • IP addresses

  • Form submissions

  • Cookies and analytics
    Wix is GDPR compliant and stores data securely.

 

Thinkific (Course Platform)

Thinkific processes:

  • Account information

  • Payment information (via Thinkific’s payment partners, e.g., Stripe/PayPal)

  • Course progress data

  • Email automation
    Thinkific is GDPR compliant and acts as a Data Processor.

 

Payment Processors

All payments for courses go through secure, PCI-compliant processors.
SB Counselling does not receive or store your card details.

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Important:

No counselling or clinical data is ever stored on Thinkific or Wix.
Therapy data is kept completely separate under strict confidentiality.

 

5. Sharing Your Information

 

Your personal data will not be shared unless:

  • You give explicit consent

  • There is a legal requirement

  • There is a safeguarding concern (risk to self or others)

  • It is necessary for secure website or course delivery through trusted processors

  • Payment providers require it to process transactions

 

Your information is never sold or rented.

 

6. Data Security and Storage

 

Your information is protected through reasonable steps:

  • Secure, password-protected electronic systems

  • Encryption where supported

  • GDPR-compliant hosting

  • Firewalls and secure servers

  • Limited access controls

  • Regular updates and security practices

 

Email cannot be guaranteed to be fully secure, though reasonable precautions are taken.

 

Retention

  • Therapy data: stored according to your therapy contract and professional standards

  • Course data: stored as long as your Thinkific account is active or required for legal/compliance reasons

  • Email marketing data: until you unsubscribe

  • Website enquiries: kept only as long as needed to fulfil your request

 

7. Cookies and Website Tracking

 

Wix and Thinkific automatically use cookies to:

  • Enable website functionality

  • Improve performance and analytics

  • Support secure login

  • Store language or preference settings

 

You can manage cookies through your browser settings.

 

8. Your Data Rights

 

You have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion (“Right to be Forgotten”)

  • Restrict processing

  • Object to certain processing

  • Withdraw consent (e.g., newsletter)

  • Data portability (for course data)

 

To exercise your rights, contact: contact@sbcounselling.org

If concerns are not resolved, you may contact the ICO.

 

9. Distinction Between Therapy & Online Courses

  • Counselling is a confidential health service regulated by professional and legal standards

  • Online parenting courses are educational resources, not therapeutic services

  • Online course data is stored separately and never combined with clinical notes

  • Purchasing or using a course does not create a therapeutic relationship

 

10. Updates to This Policy

This policy may be updated periodically. The latest version will always be available on the website.

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